Contact, Policies, and Procedures

This site sells both made-to-order items and ready-to-ship items.

All made-to-order items are non-refundable unless they meet the criteria set by that vendor, and shipping-and-handling times will vary based on the type of item.

Ready-to-ship items will be shipped in 3 to 5 business days from time of purchase.

Returns for made-to-order items are set by each vendor and will be listed on any ready-to-ship items. Please read item descriptions fully and carefully.

Ready-to-ship items can be returned un-opened and un-used. You must contact us within 3 to 5 days of receiving the item & return shipping is paid by the purchaser. The only exceptions are if you receive a damaged item, which must be reported within 48 hours of receiving the package. 

For any questions or concerns, please contact us:

 

Black Lotus Handmade
13274 Highway 51
Suite 3
Atoka TN 38004