Contact, Policies, and Procedures
This site sells both made-to-order items and ready-to-ship items.
All made-to-order items are non-refundable unless they meet the criteria set by that vendor, and shipping-and-handling times will vary based on the type of item.
Ready-to-ship items will be shipped in 3 to 5 business days from time of purchase.
Returns for made-to-order items are set by each vendor and will be listed on any ready-to-ship items. Please read item descriptions fully and carefully.
Ready-to-ship items can be returned un-opened and un-used. You must contact us within 3 to 5 days of receiving the item & return shipping is paid by the purchaser. The only exceptions are if you receive a damaged item, which must be reported within 48 hours of receiving the package.
For any questions or concerns, please contact us:
Black Lotus Handmade
13274 Highway 51
Atoka TN 38004